FAQs

Do you offer in-store pickup?

Yes! We are offering free in-store pickup on all orders placed online and by phone. Pick up your order anytime during our regular business hours. Upon your arrival, we will retrieve your order. Should you wish, you may try on your items!

Where is Ce Soir Lingerie located?

We are located at 145-166 Meadowood Drive in Winnipeg, Manitoba. This location has been our home since we first opened on November 17th, 2001!   

Do you have multiple locations?

No, though we're excited to offer our products through our online shop, serving clients across Canada.

Do I need an appointment for a bra fitting?

No appointments are required for bra fittings. Walk ins are welcome. Book your pre or post surgical or compression hosiery appointment by giving us a call at 204-253-8788 during business hours or by emailing cesoirlingerie@gmail.com.

Do I need an appointment for a mastectomy fitting or compression garments?

Yes, appointments are preferred for these types of fittings due to the time required and variety of needs. Please call us at 204-253-8788 or email cesoirlingerie@gmail.com in order to set up an appointment with one of our certified fitters.

What makes your staff qualified to fit me? Will someone younger/older understand my needs?

All of our fitters go through an extensive training process which can take upwards of 3 months. We employ women of all ages, shapes and sizes! We understand the personal needs of all women, and are exposed to varying situations on a daily basis. Rest assured that we understand you may prefer one fitter over another and we will endeavor to accommodate you. 

What training does staff obtain in order to fit mastectomy products and compression garments?

After extensive product knowledge and bra fitter training that is monitored by senior staff for a minimum of 3 months, Ce Soir provides post mastectomy breast form and bra fitting training through our most trusted supplier, Amoena Canada. Once certified, our new fitters remain supervised by senior staff for an additional 3 months to ensure all shapes, sizes and options are considered. All Ce Soir Lingerie employees are sensitive to each clients needs and will do their very best to ensure that their client is comfortable during their visit. It is imperative that every client, in every situation, be made to feel respected and that they trust their fitter. It is also imperative that our fitters have the opportunity to learn through experience and we ask for your consideration in allowing their opportunity to learn. All of us understands that each individual has their own experiences and their own needs.

What sizes do you carry?

We carry bras for everyday, special occasions, sports, mastectomy and nursing with a band size ranging from 28-52 and cup size of AA-K.

How are your products sized?

We mainly import products from UK and European suppliers. Ce Soir Lingerie uses the UK sizing for most of our bras. It's important to keep this in mind when shopping at cesoirlingerie.com! It's always a ‘wow’ moment when a new client finds their perfect fit! Typically women find they they have been wearing the wrong size bra for years, if not decades. Our dedicated fitters will help decipher the variances between different brands, styles and sizes.

Do you offer gift registries?

Yes we are happy to help you make a gift registry! We can make note of any item that you would like and add it to your file in store.

Do you ever have sales?

Yes! In-store we often have a clearance rack where merchandise is cleared from the previous season. Follow us on social media or sign up for our newsletter to keep abreast of upcoming promotions, sales and offers! No price adjustments on previously purchased merchandise.

What is your exchange policy?

Please, always feel welcome to reach out to us with any questions or concerns. We want to hear from you! Knowing about any product defects or fit issues is the only way we can correct and prevent further problems. We use your information for our learning purposes.

Email cesoirlingerie@gmail.com with details about the merchandise or problem you are encountering, including pictures if possible. We will get back to you just as soon as we can!

Returns are considered on a case by case basis but know that we want you to be satisfied with your garments. Any items with a gusset, including all panties, swim bottoms, one-piece swimsuits and shapewear are final sale. For all orders made online: you can start your exchange or return process here.

Refunds will be issued on the same method of payment. No exceptions can be made on this one!